FAQs

General 

Can I whitelabel TPNI Engage
How can I contact support?
How do I change my password?

Campaigns

What's the difference between custom setup and express setup?
How can I export/backup a campaign?
How do I access the pre-made campaign templates?
How do I manage a raffle inside of a campaign?

 

Media

How do I add a phone number?

 

Messaging

Is there a limit to how big my MMS messages can be?
Can I choose any keyword for people to text in to opt-in to my campaign?
What is the difference between a global broadcast and a campaign only broadcast?
How do I email someone using their name?
Is a double opt-in mandatory?
Is the SMS message sent immediately or is there a delay?
Can I edit the SMS confirmation message?

 

Multicasting

What is cross promoting?
How do I create a Podcast?

 

Digital Hub

How do I create a Digital Hub?
Can I use a podcast/membership page/live event in multiple Digital Hubs?

 

Newsletters

How do I curate articles for use in my newsletter?

 

Live Events

How do I add a Live Event to a campaign?